Survey of debt advisers reveals huge discontent with Money and Pensions Service
A rapid survey of just under 200 MaPS funded debt advisers reveals a huge level of discontent, with nearly one third either having already or intending to leave their roles. This is impacting on casework services, which are also in the process of being wind down due to the current procurement exercise. Advisers responding to the survey particularly highlighted a lack of consultation, poor business planning, negative impacts on adviser mental health, and reduced services for clients.
“It's a total disgrace what MaPS are doing. Vulnerable people will have nowhere to go in their local communities to access free face-to-face advice. They should hang their heads in shame”
“The MaPs recommissioning process has been a shambles and I fear that many good and experienced advisers will leave the field as a result. The biggest fall out from all of this will of course be experienced by the clients in debt and particularly those who are most vulnerable”
“MAPS decision makers need to be fired - they aren't in tune with what vulnerable members of the public want”